Warranty Exchange

FDF Pet Supplies


  1. New Device Shipment: Contact customer support to report the defect and request a warranty replacement. A new device will be shipped to you immediately.

  2. Use Label to Return Defective Equipment: Upon receiving the new device, use the provided shipping label inside the box to return the defective equipment. You will have a specified timeframe to send back the defective unit, typically within 7 days.

  3. Important Note: If the defective equipment is not returned within 7 days, you may be charged the full price for the equipment. Please ensure a timely return to avoid additional charges.

This process ensures that you receive the replacement device first, providing minimal disruption to your use of the product, and then you use the label to return the defective unit.

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